If your order arrives damaged or defective, we will exchange it or refund it. Tell us within seven days of delivery.
what is covered
Returns and exchanges are for products that arrive damaged or defective, such as a crushed box, a broken piece or something missing from the set. We cannot take back a product that arrived in good condition.
the window
Request a return or exchange within seven days of delivery. Email customersupport@adeloft.com with your order ID, photos of the damage and a line about what is wrong, and we will reply with the next steps.
what we need back
To be eligible, the item must be:
- ✱Unused
- ✱In its original packaging
- ✱Sent with proof of purchase: your order ID or invoice
exchanges
We replace damaged or defective items with the same product. Email customersupport@adeloft.com to arrange it.
refunds
Once the item is back with us and inspected, we will let you know whether your refund is approved. Approved refunds go to your original payment method within 7–10 business days.
Shipping charges, if any, are not refundable.
Anything unclear? Email a human →